Question 1

How long does my order take to be shipped?

Accepted Answer

Typically, standard items are shipped within 48 hours of receiving your order. For customised items, please allow an additional 48 hours, dependent on current demand.
 
Standard shipping is offer through Australia Post and usually takes 7-10 days to arrive.
 
We do offer Express Post. Please note as we are regionally based, express shipping time may be longer than timeframes as advertised by Australia Post.

Question 2

What if I want to customise a product?

Accepted Answer

Many of our products can be customised to suit, wherther it be  a date, name or occasion. If you wish to customise an item, you will be able to do this from the individual product page. Please note that customised items will attract a small additional fee.

Question 3

What payment methods do you offer?

Accepted Answer

We accept payment by credit/ debit card through our payment gateway partner Square.
 
We also offer PayPal or Afterpay.

Question 4

What happens if my order arrives damaged?

Accepted Answer

A lot of care and effort goes into packaging your items for dispatch, and we ensure it is in perfect condition when it leaves our warehouse. Once it is in the hands of the postal services it is no longer within our control.

In the extremely rare event that your goods arrive damaged, please contact us within 24 hours of your parcel arriving by email with a description of the damage, including photos of the damaged items and/ or packaging. Our email address is triadlasercrafts@gmail.com

Question 5

Will my order be shipped straightaway if I use Afterpay?

Accepted Answer

As we will receive payment immediately from Afterpay, your order will be processed and shipped within our normal timeframes.

FAQ

Frequently asked questions

How long does my order take to be shipped?

What if I want to customise a product?

What payment methods do you offer?

What happens if my order arrives damaged?

Will my order be shipped straightaway if I use Afterpay?

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